Frequently Asked Questions — Everything You Need to Know

Domestic orders (US) typically arrive within 3-5 business days. International shipping to Europe and Canada takes 7-10 business days. You will receive a tracking number via email as soon as your order ships.

Yes, we ship to over 40 countries worldwide. Shipping rates are calculated at checkout based on your location and the weight of your order.

Yes, we offer expedited shipping options at checkout. Please note that expedited shipping does not guarantee processing times, as our team prioritizes slow, mindful production.

We do not ship to PO Boxes or APO/FPO addresses due to the size and weight of our packaging. We recommend using a residential or business street address.

Once your order ships, you will receive an email with a tracking link. You can also log into your account on our website to view the status of your order in real-time.

No, our logistics partners do not operate on weekends. Orders placed on Friday or Saturday will typically ship on the following Monday.

We offer a 60-day "feel-good" guarantee. If a piece doesn't feel right—whether in texture, fit, or any other reason—you may return it unworn for a full refund or exchange.

Yes, return shipping is free on your first order. For subsequent returns, we provide a pre-paid label at a flat $4 fee to help offset emissions.

Absolutely. We want you to find the perfect fit. You can initiate an exchange for a different size through your account portal or by contacting our support team.

We are very careful with packaging, but if your item arrives damaged, please contact us immediately with photos. We will send a free replacement or issue a full refund right away.

No, you do not need the original packaging for returns. However, keeping the tissue paper and compostable mailer is a great way to store delicate items in your wardrobe.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing depends on your bank's processing schedule.

Bamboo lyocell is a semi-synthetic fiber made from bamboo pulp using a closed-loop process. It is incredibly soft, breathable, and has a lower environmental impact than traditional viscose.

Yes, all cotton used in our apparel is GOTS (Global Organic Textile Standard) certified, ensuring it is grown without harmful pesticides and processed in an environmentally and socially responsible way.

No. We are committed to 100% natural fibers. Our home textiles are also free from synthetic blends, ensuring a purely organic touch against your skin.

Our linen pieces are woven at approximately 250gsm, offering a perfect balance of structure and drape. It is substantial enough to hold its shape but soft enough for lounging.

We use low-impact, plant-based dyes that are OEKO-TEX certified. They are free from heavy metals and azo compounds, making them safe for you and the planet.

Yes, all our garments undergo a pre-wash and pre-shrinking process to ensure they maintain their intended fit and size after you wash them at home.

For the most accurate fit, use a soft tape measure. Measure your bust at the fullest point, your waist at the natural crease, and your hips at the widest point. Compare these to our detailed size chart on each product page.

Yes, we believe in body inclusivity. Our apparel runs from XS through 4XL, and our home textiles are designed to be size-agnostic.

We design for a relaxed, oversized fit that allows for movement and breathability. Think "loungewear that you can wear out" — comfortable but polished.

If you are between sizes, we recommend sizing up. The natural fibers have a bit of stretch and drape, and a looser fit often feels more comfortable over time.

Currently, we do not offer made-to-measure services. However, our sizing guide is very detailed, and our returns policy is generous to help you find your perfect fit.

Texly Circle is our loyalty program designed to reward your mindful choices. It's free to join and offers exclusive perks to our community.

You can join automatically when you create an account on our website, or by signing up during checkout. There is no membership fee.

Members enjoy 10% off every order, free standard shipping on all purchases, early access to new drops, and exclusive member-only sales.

For every $1 you spend, you earn 1 point. You also earn 50 points for signing up and 100 points for your first review.

Yes, points can be redeemed on both full-price and sale items, making it easier to build your wardrobe sustainably.

Points expire every 6 months. To keep your balance active, we recommend redeeming points or making a purchase at least once every half-year.

We are committed to being a net-positive brand. We measure our carbon footprint annually and invest in carbon offset projects to neutralize our shipping emissions.

We use 100% compostable mailers made from cornstarch and PBAT, wrapped in tissue paper printed with soy ink. We have eliminated all single-use plastic from our supply chain.

We partner with factories that adhere to strict ethical standards. We conduct regular audits to ensure fair wages, safe working conditions, and no child labor is used.

GOTS stands for Global Organic Textile Standard. It is the leading processing standard for textiles made from organic fibers, ensuring environmental and social criteria are met.

We use closed-loop water systems in our partner mills to recycle and reuse water during the dyeing process, significantly reducing our water footprint compared to conventional methods.

We believe in transparency. Unsold inventory is either donated to local charities or upcycled into new products to prevent waste.