Privacy Policy — Your Data, Respected
We believe that wearing natural fibers should be a peaceful experience, and that includes how we treat your personal information. We collect only what is necessary to bring you calm, quality apparel.
The essentials, nothing more
We collect information necessary to process your orders and communicate with you. This includes:
- Personal Information: Name, billing and shipping addresses, email address, and phone number.
- Payment Details: We securely process payments via Stripe. We do not store your full credit card numbers on our servers.
- Order Information: Purchase history, item preferences, and order status updates.
- Device Information: IP address, browser type, and operating system to ensure site functionality and security.
To serve you better
Your data is used strictly for the purposes outlined below. We do not sell your personal data to third parties.
Order Fulfillment: To process, ship, and deliver your purchases accurately. This includes coordinating with logistics partners for tracking updates.
Communication: To send order confirmations, shipping notifications, and relevant updates regarding your account. You can opt out of marketing emails at any time.
Site Improvement: To analyze trends, troubleshoot technical issues, and enhance the user experience on our website.
Who we trust with your data
We work with reputable service providers to help run our business. These partners may have access to your data only to perform specific tasks on our behalf:
Stripe: Our payment processor handles transactions and fraud prevention. They are PCI DSS compliant and do not retain your payment details after a transaction is complete.
Google Analytics: We use Google Analytics to understand how visitors interact with our site. This helps us improve site performance and user experience. Google's privacy policy applies to this data.
Respecting your digital space
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
Essential Cookies: These are required for the website to function properly, such as maintaining your shopping cart and ensuring security.
Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
How to Opt-Out: You can control and manage third-party cookies by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our site.
Control over your information
Under regulations like GDPR and CCPA, you have the right to:
Access: Request a copy of the personal data we hold about you.
Deletion: Request the deletion of your personal data, subject to certain legal exceptions.
Portability: Request that we transfer your data to another organization, or receive it in a structured, machine-readable format.
Opt-Out of Sales: You have the right to opt out of the sale of your personal data.
How long we keep your data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Financial Records: We retain transaction data for a minimum of 7 years for tax and accounting purposes.
Marketing & Contact: We retain your contact information as long as you have an active account or until you request deletion.
Get in touch
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us directly.
Email: privacy@texly.com